SOC Level 2 (Investigation & Analysis)
Deep investigation: turning escalated alerts into confirmed incidents and decisions.
L2 analysts take what L1 escalates and dig in. They correlate across data sources, reconstruct what happened, confirm or rule out compromise, and decide on containment. They are the bridge between triage and full incident response, and they feed lessons back into better detections.
Included in this service
Correlation & analysis
Cross-source correlation across endpoint, network, identity and cloud telemetry.
Incident confirmation
Confirm scope, impact and root cause, or safely rule a case out.
Containment decisions
Decide and direct containment actions to stop an incident spreading.
Detection feedback
Tune and create detections so the same threat is caught faster next time.
What you walk away with
- Confirmed incident analysis
- Root-cause and scope
- Enriched investigation context
- Containment guidance
- Improved detections
- Handover to L3 where needed
A clear path from problem to outcome
Assess & scope
We review your environment, assets, log sources and goals, then agree a clear plan, success criteria and rules of engagement.
Onboard & tune
We connect your data sources, build detections and playbooks, and tune to cut noise so alerts actually mean something.
Operate
Our analysts monitor, triage, investigate and respond, with clear escalation paths and documented handovers.
Report & improve
Regular reporting on coverage, incidents and trends, with continuous detection and process improvement.
Frequently Asked Questions
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