SOC Level 1 (Monitoring & Triage)
The front line: round-the-clock alert monitoring and first-response triage.
L1 analysts are the eyes on glass. They watch the alert queue across your SIEM and security tools, validate and triage what comes in, filter out the noise and escalate genuine threats with the context an L2 needs to act fast. This is the foundation of every effective SOC.
Included in this service
Alert monitoring
Continuous monitoring of SIEM, endpoint and network alerts against agreed priorities.
Triage & validation
Fast first-pass analysis to separate true positives from noise and false alarms.
Escalation
Clean, well-documented escalations to L2 with the context needed to investigate.
Ticketing & tracking
Every alert tracked, categorized and documented for audit and metrics.
What you walk away with
- 24/7 alert coverage
- Reduced alert noise
- Tuned alert rules
- Documented triage decisions
- Clear escalation to L2
- Coverage and volume reporting
A clear path from problem to outcome
Assess & scope
We review your environment, assets, log sources and goals, then agree a clear plan, success criteria and rules of engagement.
Onboard & tune
We connect your data sources, build detections and playbooks, and tune to cut noise so alerts actually mean something.
Operate
Our analysts monitor, triage, investigate and respond, with clear escalation paths and documented handovers.
Report & improve
Regular reporting on coverage, incidents and trends, with continuous detection and process improvement.
Frequently Asked Questions
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