Incident Response Retainer
Agree how we respond before you need us, not while the incident is running.
A retainer settles the contract, the scope and the escalation path in advance, so that when something happens you are calling a team that already knows your environment instead of starting a procurement cycle mid-incident. Response commitments, contact routes and escalation tiers are agreed with you and written into the retainer. Hours you do not spend on an incident convert into proactive work, so a quiet year still returns value rather than lapsing.
Included in this service
Agreed escalation path
Named contacts, out-of-hours routes and an escalation matrix agreed up front and tested before you need them.
Contract already in place
Scope, rates and authority to act are signed in advance, so nothing waits on legal or procurement during an incident.
Unused hours stay useful
Hours not consumed by an incident convert into proactive readiness work such as tabletops, playbook development or threat hunts.
A team that knows your estate
We onboard your architecture, crown-jewel systems and logging up front, so responders are not learning your network under pressure.
A clear path from problem to outcome
The same disciplined cycle every time, so you always know what is happening next.
Onboard
We document your environment, critical systems, logging coverage and contacts so responders start informed.
Agree terms
Response commitments, escalation tiers, authority to act and the hours model are agreed and signed.
Stay ready
Unused hours go into tabletops, playbook work, forensic readiness or threat hunting through the year.
Respond
On activation we triage, contain, investigate and support recovery, then report on what happened and why.
Frequently asked questions
The things teams ask us most about IR Retainer.
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